Delivery Policy – Oxide Store
At Oxide Store, we are committed to delivering your orders quickly, safely, and efficiently. Please read our delivery policy to understand how your orders are processed and shipped.
Order Processing
- Orders are processed after payment confirmation or order verification.
- Processing time is typically 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional campaigns or peak shopping seasons, processing times may be slightly longer.
Delivery Coverage
We provide delivery services across Bangladesh through trusted courier partners.
Estimated Delivery Time
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
- Remote Areas: 3–7 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Delivery Charges
Delivery charges are calculated based on the delivery location, product size, and weight. The applicable delivery fee will be displayed during checkout before you confirm your order.
Order Tracking
Once your order has been shipped, you will receive shipment details or a tracking number (where available) so you can monitor your delivery status.
Delivery Attempts
Our courier partner will make reasonable attempts to deliver your order. If delivery cannot be completed due to an incorrect address, unavailable recipient, or failure to answer delivery calls, the order may be returned to us.
Address Accuracy
Please ensure that your shipping address, phone number, and recipient information are accurate when placing your order. Oxide Store is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Delivery Inspection
We recommend inspecting the package upon delivery. If you notice any visible damage, missing items, or signs of tampering, please notify the delivery personnel (if applicable) and contact our customer support as soon as possible.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Natural disasters
- Severe weather conditions
- Political unrest or transportation disruptions
- Public holidays
- Courier service issues
- High order volumes during special promotions
We appreciate your patience and understanding in such situations.
Undeliverable Orders
If an order is returned because the customer could not be reached, refused delivery without a valid reason, or provided an incorrect address, additional shipping charges may apply for re-delivery.
Contact Us
If you have any questions about your delivery or need assistance with your order, please contact our customer support team. We are always happy to help and ensure your shopping experience with Oxide Store is smooth and reliable.
