Customer Support & FAQ

Yes. Every full bottle we sell is a 100% genuine, original retail perfume, and every decant is filled from an original bottle in our collection. Our Authenticity Guarantee covers decants too: if you show reliable proof that a decant is fake, we give you a full original bottle or an equal-value solution.

A decant is a smaller amount of an original perfume, carefully transferred into a clean glass spray bottle. It lets you wear a fragrance for days or weeks before buying the full bottle, at a fraction of the price.

Every product page describes the scent family, notes, longevity and projection. If you are unsure, start with a small decant, or message us on WhatsApp and we will help you choose.

Choose your perfume and size, add it to your cart and complete checkout with your name, phone number and full address. You can also message us on WhatsApp to order.

bKash, Nagad and Cash on Delivery. For Cash on Delivery, the delivery charge is paid in advance and the rest when your order arrives.

Yes. Get 5% off plus free delivery on orders over Tk 2,000, and 10% off plus free delivery on orders over Tk 3,000, on decants, attar and inspired perfumes. The discount is applied automatically at checkout.

Usually 1–5 business days depending on your location. We deliver across all of Bangladesh.

Tk 100 inside Dhaka and Tk 130 outside Dhaka. Delivery is free on eligible orders over Tk 2,000.

Yes, if you receive the wrong product, a damaged product or a product proven to be fake. Tell us within 24 hours of delivery and keep a full unboxing video. Read the full Refund & Returns Policy.