Terms & Conditions

Last Updated: July 30, 2026

Welcome to ZYN . By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting, browsing, registering an account, or purchasing products from ZYN , you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years of age or have permission from a parent or legal guardian to use our website and place orders.

3. Account Registration

To access certain features, you may need to create an account.

You agree to:

• Provide accurate and complete information.
• Keep your login credentials secure.
• Update your account information when necessary.
• Accept responsibility for all activities under your account.

ZYN reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Product Information

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However:

• Product colors may vary due to screen settings.
• Images are for illustration purposes only.
• Specifications may change without prior notice.
• Minor differences between product images and actual products may occur.

We reserve the right to correct errors or update product information at any time.

5. Pricing

All prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors.
• Cancel orders placed with incorrect pricing.

6. Orders

Placing an order does not guarantee acceptance.

ZYN reserves the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability.
• Cancel orders suspected of fraud or misuse.
• Limit product quantities per customer.

Customers will be notified if an order cannot be fulfilled.

7. Payment

We accept secure payment methods, including:

• bKash
• Nagad
• Rocket
• Debit & Credit Cards
• Mobile Banking
• Cash on Delivery (where available)

Orders will be processed after successful payment verification when applicable.

8. Shipping & Delivery

Delivery times are estimated and may vary depending on location, courier services, weather conditions, public holidays, or unforeseen circumstances.

ZYN is not liable for delays beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

9. Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation may not be possible.

ZYN reserves the right to cancel orders due to:

• Pricing errors
• Product unavailability
• Payment issues
• Suspected fraudulent activity

10. Returns & Refunds

Returns and refunds follow our Refund & Returns Policy. In short, a product can be returned only if:

• the wrong item was delivered,
• it arrived broken, leaking or damaged, or
• it is proven to be fake.

It must be reported within 24 hours of delivery with a full unboxing video. Not liking the scent, a change of mind or personal performance expectations are not reasons for return. Approved refunds are paid by bKash/Nagad (or replaced) within 3–7 working days.

11. Warranty

Warranty coverage, if applicable, is provided according to the manufacturer’s terms.

Products without manufacturer warranties are covered only by the policies specifically mentioned on the product page.

12. User Responsibilities

You agree not to:

• Use the website for unlawful purposes.
• Upload malicious software or harmful content.
• Attempt unauthorized access to our systems.
• Interfere with website operations.
• Violate intellectual property rights.
• Submit false or misleading information.

13. Intellectual Property

All website content, including text, graphics, logos, images, icons, product descriptions, software, and design elements, is the property of ZYN or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Limitation of Liability

To the fullest extent permitted by law, ZYN shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the relevant order.

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Services

Our website may contain links to third-party websites or services.

ZYN is not responsible for the content, privacy practices, or policies of third-party websites.

17. Force Majeure

ZYN shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, strikes, government actions, internet outages, pandemics, or transportation disruptions.

18. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions become effective immediately upon publication on this website.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes shall be subject to the jurisdiction of the competent courts of Bangladesh.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our official customer support channels listed on the ZYN website.

Thank you for choosing ZYN . We appreciate your trust and look forward to serving you.