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Refund & Returns Policy – Oxide Store

Effective Date: June 30, 2026

At Oxide Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully to understand the conditions for returns, replacements, and refunds.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The item is significantly different from its description.
  • The product is unused, unworn, unwashed, and in its original condition with all original packaging, tags, manuals, and accessories.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Digital products and downloadable items.
  • Gift cards and promotional vouchers.
  • Personalized or custom-made products.
  • Perishable goods.
  • Personal care or hygiene products that have been opened or used.
  • Products damaged due to misuse, negligence, or improper handling by the customer.

3. Return Process

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and a clear description of the issue.
  3. Include photos or videos if the product is damaged, defective, or incorrect.
  4. Wait for our return authorization before sending the item back.
  5. Pack the product securely in its original packaging.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • If Cash on Delivery (COD) was used, refunds may be made via bank transfer or approved mobile financial services.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Replacement Policy

We will replace products free of charge if:

  • The item is damaged during delivery.
  • You receive the wrong product.
  • The product has a verified manufacturing defect.

Replacement requests must be made within 7 days of delivery and are subject to product availability.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead follow the return process outlined in this policy.

7. Shipping for Returns

  • If the return is due to our mistake (wrong, defective, or damaged item), we will bear the return shipping cost.
  • If the return is due to a change of mind or another customer-related reason, the customer is responsible for return shipping charges.

8. Inspection of Returned Items

All returned items are inspected upon arrival. We reserve the right to refuse refunds or replacements if the returned product:

  • Shows signs of use or damage caused after delivery.
  • Is missing original packaging, accessories, manuals, or tags.
  • Does not meet the eligibility requirements stated in this policy.

9. Damaged Packages

If your package appears damaged upon delivery, please:

  • Take clear photos before opening the package.
  • Notify our customer support as soon as possible.
  • Retain all packaging materials until your claim has been reviewed.

10. Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with a return or refund request, please contact our customer support team.

We are committed to resolving issues fairly and providing a smooth shopping experience for every customer.